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'Why won't Computershare recognise my power of attorney?'

Jane Moll faced problems with Computershare over powers of attorney for her parents Credit: Charlotte Graham

I write regarding powers of attorney that I have for my elderly parents.

These were activated as my father, who dealt with all financial matters, was admitted to hospital and then to a nursing home, seriously confused and unable to walk. 

He is 92 and thinks he is in a different country a lot of the time, and my mother has never been able to deal with financial matters. 

The powers of attorney were activated, and certified and signed by the solicitor. They have been accepted by the bank and a wealth management company, which together cover most of their assets. 

The problem though lies with a very small holding my parents have with registrar Computershare. I need information from it regarding dividends to complete my parents’ tax forms, as information about the original dividend amounts was lost by my father. Please can you help?

Jane Moll, West Yorks 

You sent Computershare the certified...

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